VitusVet Introduces VitusConnect - The Free Text & Picture Messaging App For Veterinary Practices

Posted by Liz Thoms on Jul 20, 2016 11:00:00 AM

VitusVet’s newest mobile app, VitusConnect, provides a convenient, secure, and documented platform for veterinary text & picture communication.

Columbia, Maryland - July 20, 2016 – VitusVet, a veterinary mobile app developer based in Columbia, Maryland, is announcing the launch of VitusConnect - the first app designed specifically for pet health professionals to text and picture message their clients.

VitusConnect is available for free to veterinary practices through the iOS and Android app stores, and does not require any software installation on the veterinary clients’ phones.

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Topics: Innovative Technology For Vets, Press Releases

How Multi-Touchpoint Communication Can Boost Your Veterinary Client Retention

Posted by Matt DiFazio on Jul 19, 2016 1:32:48 PM

Client retention is a function of client satisfaction, and there is no better way to build goodwill than through consistent, well-executed customer service touchpoints.

“Now more than ever, consumers want to be recognized, communicated with and rewarded based on their personal tastes and preferences. Most importantly, they want to receive exclusive, VIP access to the products and experiences they covet in exchange for their loyalty.”

                              -RetailTouchpoints Special Report

It is no secret that veterinarians are busy, and try as we might, we are still human, and can’t attend personally to every inquiry.  But we can empower our staff to regularly communicate with owners on our behalf, and the more personal, empathic, and valuable each touchpoint is, the more loyalty we can inspire.

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Topics: Innovative Technology For Vets, Grow Your Veterinary Practice, For Practice Managers

Millennial Pet Owners: A Powder-Keg of Opportunity for Veterinarians

Posted by Matt DiFazio on Jul 6, 2016 3:13:59 PM

Veterinary medicine has reached the precipice of a fantastic turning point.  For years, the pet ownership market has been stagnant - stable through rough economic waters, but offering little quarter to rising numbers of veterinary graduates.

However, recent statistics show that there is much more than a glimmer at the end of the tunnel! We are beginning to see veterinary medicine emerge under blinding stadium lighting, ready for the primetime, all because of two demographic trends: the novel attitudes of Millennial pet owners, and the resiliency of baby boomers.  In this blog we will be focusing on the former.

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Topics: Innovative Technology For Vets, Grow Your Veterinary Practice

Why a Veterinary App Can Succeed Where a Pet Portal Fails

Posted by Matt DiFazio on Jun 8, 2016 11:05:05 AM

Two years ago marked a dramatic turning point in the continued evolution of the web: the smartphone dethroned the desktop as king of connected devices.  More than 80% of internet users own a smartphone and the usage gap will only continue to widen.

What does this have to do with veterinary medicine?  Our profession has always maintained a healthy scientific skepticism, and sometimes this translates into a reluctance to embrace newer technologies.  Thus, we have become the sad beneficiaries of the pet portal, a revolutionary solution only for denizens of the early 2000s.

Depending on the platform, ”pet portals” allow owners to view veterinary records, make appointments, request medications or food, print vaccination histories, read clinic news, and other assorted functions.  Sounds okay, right?  Not in a world dominated by smartphones!

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Topics: Innovative Technology For Vets

3 Things Every Veterinarian Should Know About The Cloud

Posted by Mark Olcott, DVM on May 31, 2016 11:00:00 AM

The pace of technological change is truly breathtaking. Computers that were state of the art 5 years ago are now almost dinosaurs.  Not because they don't work well or that they are low quality....it's just that technology and the internet is changing. That dusty server in your office may have been "state of the art" 10 years ago, but now it's dangerously outdated.  Why dangerous?  They’re much easier to hack and significantly more likely to crash.  And when it comes to triggering widespread panic in a veterinary practice, an aggressive dog or a loose cat has nothing on a server that crashed!

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Topics: Innovative Technology For Vets, For Practice Managers