As a consultant I tend to join and participate in multiple veterinary management social media groups. Often, I read rants or questions from practice leaders sharing staff or client dilemmas. Many times, I read and admire the replies from the seasoned practice managers and think – what excellent insight! Other times I (and those seasoned managers) read the harsh “write ‘em up or “fire them!” responses and cringe. Why? – Because these replies indicate that these managers would rather punish than listen.
