Why you need text and picture messaging now

Posted by Brenna Andersen on Apr 10, 2017 12:46:33 PM

Your practice has the power to kill two birds with one stone, if you will. Instead of making a phone call, which we've established is generally inefficient and unnecessary (view previous blog here), send your client a text message stating that their pet is finished, happy, healthy and ready for pickup. Go the extra step and provide them with a photo of their pet post-surgery. This provides both relief and documentation of the surgery. It can also be beneficial if their pet needs a prescription or additional supplies after surgery. Instead of trying to relay the information over the phone, pet parents can easily access the information in writing, making it more convenient for them and reducing the chance they will forget something. Text and picture messaging is beneficial to your practice because it's:

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Topics: Grow Your Veterinary Practice, For Practice Managers

3 ways to rethink the job of your client service representative and reduce their time spent on the phone

Posted by Mark Olcott, DVM on Mar 28, 2017 10:47:46 AM

In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”

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Topics: Grow Your Veterinary Practice, For Practice Managers

Trying to improve telephone skills for your front desk team?  Stop wasting your time.

Posted by Mark Olcott, DVM on Mar 21, 2017 9:29:42 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

Check out our new eBook: The Importance of Going Mobile

Posted by Brenna Andersen on Mar 17, 2017 3:43:15 PM

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Topics: Grow Your Veterinary Practice, For Practice Managers

3 small tips that make a big impact

Posted by Mark Olcott, DVM on Mar 3, 2017 10:28:31 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers