--- title: The VitusVet Blog - The Definitive Resource for Modern Veterinary Clinics | Millennials in veterinary medicine (2) description: Millennials in veterinary medicine | From engaging Millennial clients, to pet portal use, to veterinary smartphone apps and use of the cloud, the VitusVet Blog is the definitive resource for uniting great veterinary medicine with modern business sensibilities. (2) --- - [Login](https://www.vitusvet.com/Account/login) [![VitusVet Logo](https://content.vitusvet.com/hs-fs/hub/427788/file-1631263700.png)](https://vitusvet.com/) - [Blog Home](https://content.vitusvet.com/blog) - [VitusVet Home](https://www.vitusvet.com/) - [About](https://www.vitusvet.com/company-info/) - [Contact](https://www.vitusvet.com/contact/) ## [The evolution of telephone support.](https://content.vitusvet.com/blog/the-evolution-of-telephone-support) Posted by [VitusVet](https://content.vitusvet.com/blog/author/vitusvet) on Feb 26, 2019 4:51:49 PM - [Tweet](https://twitter.com/share) [![](https://content.vitusvet.com/hubfs/itsupport.jpg)](https://content.vitusvet.com/blog/the-evolution-of-telephone-support) **Google. Apple. Uber. VitusVet: The evolution of telephone support.** [Read More](https://content.vitusvet.com/blog/the-evolution-of-telephone-support) 0 Comments [Click here to read/write comments](https://content.vitusvet.com/blog/the-evolution-of-telephone-support#comments-listing) Topics: [Innovative Technology For Vets](https://content.vitusvet.com/blog/topic/innovative-technology-for-vets), [For Practice Managers](https://content.vitusvet.com/blog/topic/for-practice-managers), [Pet Health](https://content.vitusvet.com/blog/topic/pet-health), [Millennials in veterinary medicine](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine) ## [Increase sales of medication and food by going digital](https://content.vitusvet.com/blog/digital-store-0) Posted by [Mark Olcott, DVM, MBA](https://content.vitusvet.com/blog/author/mark-olcott-dvm-mba) on Jan 28, 2019 5:21:49 PM - [Tweet](https://twitter.com/share) [![](https://content.vitusvet.com/hubfs/iStock-539231638.jpg)](https://content.vitusvet.com/blog/digital-store-0) How many of your clients come in daily to purchase refills, preventatives, food and other pet supplies? Chances are it is a good number...but it's declining. Competition from online providers, like Chewy and Amazon.com, has never been tougher.  Some of these companies are so well-funded that they are willing to LOSE money in order to get your clients' online pharmacy business because they know that, once they get them away from you, they'll never buy medications/food from you again.  We've even seen some online providers with retail prices that are less than the average veterinary practice pays wholesale! Despite this trend, and while convenience and low price are important to the modern consumer (Are you really any different?), a significant number of clients would still prefer to buy these items directly from you.  Why?  Because they trust you. [Read More](https://content.vitusvet.com/blog/digital-store-0) 0 Comments [Click here to read/write comments](https://content.vitusvet.com/blog/digital-store-0#comments-listing) Topics: [Innovative Technology For Vets](https://content.vitusvet.com/blog/topic/innovative-technology-for-vets), [Grow Your Veterinary Practice](https://content.vitusvet.com/blog/topic/grow-your-veterinary-practice), [Marketing For Veterinary Practices](https://content.vitusvet.com/blog/topic/marketing-for-veterinary-practices), [For Practice Managers](https://content.vitusvet.com/blog/topic/for-practice-managers), [Pet Health](https://content.vitusvet.com/blog/topic/pet-health), [Millennials in veterinary medicine](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine), [apps](https://content.vitusvet.com/blog/topic/apps) ## [Curing Disease With Hashtags & Push Notifications](https://content.vitusvet.com/blog/how-to-cure-disease-with-hashtags-push-notifications) Posted by [Matt DiFazio](https://content.vitusvet.com/blog/author/matt-difazio) on Aug 2, 2016 1:30:55 PM - [Tweet](https://twitter.com/share) [![](https://content.vitusvet.com/hubfs/catowner_on_laptop.jpg)](https://content.vitusvet.com/blog/how-to-cure-disease-with-hashtags-push-notifications) --- When [Banfield’s State of Pet Health 2015](http://www.banfield.com/veterinary-professionals/resources/soph-infographic) was released, it shed light on some worrying statistics. Beyond reflecting the general decline in the use of veterinary services ([dogs averaged 1.5 visits in 2006, down from a mean of 1.9 visits in 2001](https://www.avma.org/News/JAVMANews/Pages/x110301a.aspx)), it suggested that **veterinarians and pet owners are increasingly operating on two totally different wavelengths**, with our conversation topics and vocabulary diverging sharply from the common concerns of pet owners. While the majority of veterinarians want to speak about vaccines, spay/neuter, & parasite control, pet owners are most concerned with their pet's diet, exercise, play, and emotional well-being. These differences are creating less schedule routine visits, more emergency situations, and more pet owners [seeking Dr. Google](https://content.vitusvet.com/blog/dr.-google-is-a-quack-.but-hes-very-popular). There’s two ways we can apply this information. Either veterinary professionals must change their rhetoric to match the expectations of their clients, or we need to do a better job educating the public about *why* we advocate for preventative medicine like antiparasitics, dental cleanings, and vaccine protocols. [Read More](https://content.vitusvet.com/blog/how-to-cure-disease-with-hashtags-push-notifications) 0 Comments [Click here to read/write comments](https://content.vitusvet.com/blog/how-to-cure-disease-with-hashtags-push-notifications#comments-listing) Topics: [Grow Your Veterinary Practice](https://content.vitusvet.com/blog/topic/grow-your-veterinary-practice), [Pet Health](https://content.vitusvet.com/blog/topic/pet-health), [Millennials in veterinary medicine](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine) ## [Create a Millennial-Friendly Veterinary Practice In 3 Easy Steps](https://content.vitusvet.com/blog/create-a-millennial-friendly-veterinary-practice-in-3-easy-steps) Posted by [Matt DiFazio](https://content.vitusvet.com/blog/author/matt-difazio) on Jul 26, 2016 12:12:15 PM - [Tweet](https://twitter.com/share) [![](https://content.vitusvet.com/hubfs/successful-communication-1.jpg)](https://content.vitusvet.com/blog/create-a-millennial-friendly-veterinary-practice-in-3-easy-steps) On the surface, Millennials’ expectations seem paradoxical - they seek out personalized, empathetic experiences, but also eschew human interactions in favor of self-service through websites and apps.  To make sense of this, veterinarians need to know two things: 1. Millennials only welcome the involvement of people where humans can be more efficient, or offer something more meaningful than an algorithm or device. 2. Millennials are highly independent and resourceful, and value businesses that equip them to address their own problems, rather than forcing dependence on customer service representatives. [Read More](https://content.vitusvet.com/blog/create-a-millennial-friendly-veterinary-practice-in-3-easy-steps) 0 Comments [Click here to read/write comments](https://content.vitusvet.com/blog/create-a-millennial-friendly-veterinary-practice-in-3-easy-steps#comments-listing) Topics: [Innovative Technology For Vets](https://content.vitusvet.com/blog/topic/innovative-technology-for-vets), [For Practice Managers](https://content.vitusvet.com/blog/topic/for-practice-managers), [Millennials in veterinary medicine](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine) ## [Your Veterinary Client Base is an Ecosystem: Here Are The Keystone Species](https://content.vitusvet.com/blog/your-veterinary-client-base-is-an-ecosystem-here-are-the-keystone-species) Posted by [Matt DiFazio](https://content.vitusvet.com/blog/author/matt-difazio) on Jul 12, 2016 4:31:45 PM - [Tweet](https://twitter.com/share) [![](https://content.vitusvet.com/hubfs/513562cc2d411db1ca7b54a5ad7adba4.jpg)](https://content.vitusvet.com/blog/your-veterinary-client-base-is-an-ecosystem-here-are-the-keystone-species) In the past few weeks, we’ve been [speaking a whole lot](https://content.vitusvet.com/blog/attract-retain-millennial-pet-owners) about the momentous opportunity for veterinarians offered by [Millennial pet ownership](https://content.vitusvet.com/blog/millennial-pet-owners-a-powder-keg-of-opportunity-for-veterinarians). But this isn’t to say that they’re the only sort of client that’s crucial to your practice’s success! The treasure trove of research we’ve amassed about veterinary customer demographics has revealed three crucial pet owner profiles that amount to the bedrock of every robust client base. And [just like a healthy ecosystem](https://www.learner.org/courses/biology/textbook/biodiv/biodiv_7.html), a healthy client base requires diversity to keep a practice stable in varying economic climates.  Let’s take a look at three of the keystone species: [Read More](https://content.vitusvet.com/blog/your-veterinary-client-base-is-an-ecosystem-here-are-the-keystone-species) 0 Comments [Click here to read/write comments](https://content.vitusvet.com/blog/your-veterinary-client-base-is-an-ecosystem-here-are-the-keystone-species#comments-listing) Topics: [Grow Your Veterinary Practice](https://content.vitusvet.com/blog/topic/grow-your-veterinary-practice), [Millennials in veterinary medicine](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine) [Previous](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine/page/1) [All posts](https://content.vitusvet.com/blog/all) ### Subscribe to Email Updates ### Recent Posts ### Posts by Topic - [Grow Your Veterinary Practice (79)](https://content.vitusvet.com/blog/topic/grow-your-veterinary-practice) - [For Practice Managers (73)](https://content.vitusvet.com/blog/topic/for-practice-managers) - [Innovative Technology For Vets (31)](https://content.vitusvet.com/blog/topic/innovative-technology-for-vets) - [Marketing For Veterinary Practices (23)](https://content.vitusvet.com/blog/topic/marketing-for-veterinary-practices) - [Pet Health (13)](https://content.vitusvet.com/blog/topic/pet-health) - [Millennials in veterinary medicine (10)](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine) - [apps (4)](https://content.vitusvet.com/blog/topic/apps) - [Press Releases (3)](https://content.vitusvet.com/blog/topic/press-releases) - [Pet Grooming (1)](https://content.vitusvet.com/blog/topic/pet-grooming) - [boarding a pet (1)](https://content.vitusvet.com/blog/topic/boarding-a-pet) see all We love pets and believe in advocating for them because they can't speak for themselves. ### Contact Us ### Check Us Out On: [![twi1](https://content.vitusvet.com/hs-fs/hub/427788/file-1630452307.png)](http://www.twitter.com/vitusvet) [![link](https://content.vitusvet.com/hs-fs/hub/427788/file-1630452302.png)](http://www.linkedin.com/company/vitus-animal-health-inc-) [![rss1](https://content.vitusvet.com/hs-fs/hub/427788/file-1626998949.png)](https://blog.vitusvet.com/) 2023 VitusVet. 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