Kodi Churchill

Recent Posts

3 misunderstandings about pet health insurance

Posted by Kodi Churchill on Aug 1, 2017 8:41:25 AM

If your practice is still unsure about whether to promote pet health insurance, you may run into a few false facts during your research. The truth is, pet health insurance is beneficial to your practice, your clients and most importantly, your patients. Here’s the truth behind three misconceptions about pet health insurance.

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Topics: Grow Your Veterinary Practice, For Practice Managers

The importance of pet insurance and why your practice should be educating clients about it

Posted by Kodi Churchill on Jul 18, 2017 9:52:02 AM

One of the primary reasons clients don’t visit you as often as they should is because of cost. If you ask a majority of pet parents, they’d say that they say that they typically spend at least $100 for each visit. For people who have a large disposable income, that’s not much, but for the majority of the population, $100 needs to be budgeted into their monthly expenses. The trouble is, it’s hard to budget for unexpected expenses for pets. And if that pet parent hasn’t taken in their pet for a while, chances are additional services will need to be performed too. That’s why pet insurance is so important. Pet insurance can help with financial assistance in an emergency situation and provides relief where pet parents can focus on the health of their pet rather than the cost of a procedure.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Your loyal clients are leaving because of poor communication

Posted by Kodi Churchill on Jul 11, 2017 8:37:41 AM

Lack of communication can destroy any relationship you have with clients, even clients who you may consider loyal. If you are not actively communicating with a client while their pet is at your practice, it could be hurting you.

Take my friend Dan for instance. He is an older gentleman who recently lost his 14 year old chihuahua. Him and his wife finally decided to open their heart and adopt another dog. Of course, with any young pet adoption, the right thing to do is to make sure they’re spayed or neutered.

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Topics: Grow Your Veterinary Practice, For Practice Managers

5 Reasons Your Client Hasn't Returned to See You

Posted by Kodi Churchill on Jun 28, 2017 9:36:26 AM

Believe it or not, a handful of great practices are struggling with the same issues your practice may be struggling with. One of the main issues is how to get clients back in the door. My vet tech friend recently explained their situation perfectly. New clients are very excited and engaged, and their older, most loyal clients always return. It’s the clients that fall in the middle they’re struggling to reach.  

So, what exactly is preventing these clients from walking back into your practice? We’ve identified five issues that could be deterring clients from returning.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Your technology partner is failing to help you and you don't even realize it.

Posted by Kodi Churchill on Jun 20, 2017 2:14:06 PM

It's summer time. That means families are going on vacation and people are boarding their pets. It also means that it's extremely important to make sure your patients are up-to-date on their vaccinations. Hopefully your staff is doing everything they can to stay on top of keeping them up-to-date, but occassionally things slip through the cracks. That's exactly what happened to my cousin this past week.

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Topics: Grow Your Veterinary Practice, For Practice Managers