Having Trouble Acquiring and Retaining Great Technicians? This May Be Why.

Posted by Mark Olcott, DVM, MBA on Oct 9, 2017 2:26:55 PM

Believe it or not, the way your practice is run plays a significant role in the talent that works there. Forward thinking practices that use the latest technology have a greater advantage in acquiring the best candidates. Here’s why.

Millennials are a huge part of the workforce. They’re the ones graduating veterinary technology school and they have high expectations of  their workplace. They’ve grown up in an age where they didn’t have to answer the phone to have a conversation, they don’t even use a pen and paper to write things down. From laptops to smartphones, the newest and best candidates are looking for practices who are adopting and leveraging the benefits from technology. Is your practice one of those?

Chances are, if you’re using hand-written records, using  fax machines and using the phone to schedule appointments or other tasks that could  be done digitally, millennials are going to lose respect and you could miss out on a larger talent pool. They may even pass on the opportunity to learn from a very experienced veterinary staff because they’re turned off by your antiquated practices.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Solving 3 Important Problems Causing Pet Parents Not to Visit the Vet

Posted by Kodi Churchill on Sep 19, 2017 9:07:55 AM

Last weekend as my family prepared for hurricane Irma, we opened our doors to a couple we hardly knew. They were a family who lived on the coast, and like so many other pet parents, they were looking for a place to go with their four cats.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Veterinary medicine is changing, are you keeping up?

Posted by Kodi Churchill on Sep 12, 2017 9:15:19 AM

Things have changed. The internet makes finding and retaining clients a challenge due to websites like Yelp, Facebook reviews and simple things like lack of a veterinary practice website. Throw in smartphone capabilities and you have consumers pulling you in every direction. Businesses have evolved with mobile apps and click-to-book functionality. Even in-store experiences are influenced if you have a smartphone. All of this changes what a practice needs in order to evolve and stay in business. Are you feeling confused or lost about it all? Here’s a guide to help you sort through the chaos.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Meet Carey

Posted by Kodi Churchill on Sep 5, 2017 9:06:46 AM

Carey is a practice manager in Orlando, Florida who believes in being transparent with clients. This year, her practice has decided to include clients in the more behind-the-scenes of routine tests and examinations. Her practice believes its clients should have access to medical records any day, any time in case of an emergency or for any other reason, like traveling with a pet.

“Providing our clients access to their medical records allows them to share their pet’s full medical history in case they may need it and we’re not open,” says Carey.

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Topics: Grow Your Veterinary Practice, For Practice Managers

A calling, not a job.

Posted by Mark Olcott, DVM on Aug 21, 2017 2:28:35 PM

I recently returned from a week in the mountains of Colorado at a “dude ranch” called Lost Valley. Actually the preferred term for places like this is “guest ranch” and my family has been going there for years. It’s in the middle of the Pike National Forest about 90 minutes SW of Denver and there’s pretty much no cellular service and extremely limited internet. It’s a great place to go and unwind and spend time with family. One of the things that is really special about Lost Valley is their horseback riding program. They have a remuda of almost 150 horses and provide guided horseback rides for a variety of skill levels.  Whether it’s your first time riding a horse or you are an advanced rider, guests receive personalized attention and instruction from qualified wranglers.

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Topics: Grow Your Veterinary Practice, For Practice Managers

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