In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”
The pace of technological change is truly breathtaking. Computers that were state of the art 5 years ago are now almost dinosaurs. Not because they don't work well or that they are low quality....it's just that technology and the internet is changing. That dusty server in your office may have been "state of the art" 10 years ago, but now it's dangerously outdated. Why dangerous? They’re much easier to hack and significantly more likely to crash. And when it comes to triggering widespread panic in a veterinary practice, an aggressive dog or a loose cat has nothing on a server that crashed!
As we created VitusVet, our goal was to improve the lives of animals, but to do that we realized that we needed to improve how veterinary clinics shared information. It sounds simple but it is actually very difficult because a lot of clinic's have a common problem: collecting and sharing information efficently, because too much time is being spent on the fax or phone.
I've talked about this problem in a few previous blogs, like Why We Don't Have Better Access To Our Pet Medical Records and 3 Things Every Veterinarian Should Know About The Cloud, but it hit home for us this weekend when we heard about this story:
Topics: Innovative Technology For Vets