Recording Available

The Future of In-Practice Services

Recorded March 2021


Debbie Boone
BS, CVPM, Fear FreeSM Certified 
@2 Manage Vets Consulting

In-practice service has changed us for the long haul. In this discussion, Debbie Boone shared how veterinary practices across the country are adapting their physical spaces and team procedures in anticipation of clients returning inside the building.  

We discussed which contactless experiences practices are planning to keep. We’ll also review data that shows clients have new expectations for how and when to communicate about appointments and refills.   

Topics included:

  • Intake processes
  • Digital communications
  • Virtual care 
  • Contactless payments
  • Pharma and product operations