--- title: The VitusVet Blog - The Definitive Resource for Modern Veterinary Clinics | Mark Olcott, DVM (11) description: From engaging Millennial clients, to pet portal use, to veterinary smartphone apps and use of the cloud, the VitusVet Blog is the definitive resource for uniting great veterinary medicine with modern business sensibilities. (11) --- - [Login](https://www.vitusvet.com/Account/login) [![VitusVet Logo](https://content.vitusvet.com/hs-fs/hub/427788/file-1631263700.png)](https://vitusvet.com/) - [Blog Home](https://content.vitusvet.com/blog) - [VitusVet Home](https://www.vitusvet.com/) - [About](https://www.vitusvet.com/company-info/) - [Contact](https://www.vitusvet.com/contact/) ## Mark Olcott, DVM Find me on: ### Recent Posts ## [How Would Disney Run Your Animal Hospital?](https://content.vitusvet.com/blog/how-would-disney-run-your-animal-hospital) Posted by [Mark Olcott, DVM](https://content.vitusvet.com/blog/author/mark-olcott-dvm) on Sep 28, 2014 3:59:00 PM - [Tweet](https://twitter.com/share) [![](https://content.vitusvet.com/hs-fs/hub/427788/file-1671237358.jpg)](https://content.vitusvet.com/blog/how-would-disney-run-your-animal-hospital) --- **A changing world...** I’ve been reading an incredible book called “ [If Disney ran your hospital:  9 ½ things you’d do differently](http://tinyurl.com/kqvhmbr)” by Fred Lee.   Although the book was published 10 years ago and is about human medicine, the messages are highly relevant to modern veterinary medicine.   It might be tempting to dismiss correlations between veterinary hospitals and Disney resorts as being far-fetched or simplistic.  I disagree,  while I’m not suggesting that everything that Disney does would work in our profession, at a high level, their focus on customer (“guest”) and employee (“cast member”) satisfaction is laudable.    [Read More](https://content.vitusvet.com/blog/how-would-disney-run-your-animal-hospital) 0 Comments [Click here to read/write comments](https://content.vitusvet.com/blog/how-would-disney-run-your-animal-hospital#comments-listing) Topics: [Marketing For Veterinary Practices](https://content.vitusvet.com/blog/topic/marketing-for-veterinary-practices), [For Practice Managers](https://content.vitusvet.com/blog/topic/for-practice-managers) [Previous](https://content.vitusvet.com/blog/author/mark-olcott-dvm/page/10) [All posts](https://content.vitusvet.com/blog/all) ### Subscribe to Email Updates ### Recent Posts ### Posts by Topic - [Grow Your Veterinary Practice (79)](https://content.vitusvet.com/blog/topic/grow-your-veterinary-practice) - [For Practice Managers (73)](https://content.vitusvet.com/blog/topic/for-practice-managers) - [Innovative Technology For Vets (31)](https://content.vitusvet.com/blog/topic/innovative-technology-for-vets) - [Marketing For Veterinary Practices (23)](https://content.vitusvet.com/blog/topic/marketing-for-veterinary-practices) - [Pet Health (13)](https://content.vitusvet.com/blog/topic/pet-health) - [Millennials in veterinary medicine (10)](https://content.vitusvet.com/blog/topic/millennials-in-veterinary-medicine) - [apps (4)](https://content.vitusvet.com/blog/topic/apps) - [Press Releases (3)](https://content.vitusvet.com/blog/topic/press-releases) - [Pet Grooming (1)](https://content.vitusvet.com/blog/topic/pet-grooming) - [boarding a pet (1)](https://content.vitusvet.com/blog/topic/boarding-a-pet) see all We love pets and believe in advocating for them because they can't speak for themselves. ### Contact Us ### Check Us Out On: [![twi1](https://content.vitusvet.com/hs-fs/hub/427788/file-1630452307.png)](http://www.twitter.com/vitusvet) [![link](https://content.vitusvet.com/hs-fs/hub/427788/file-1630452302.png)](http://www.linkedin.com/company/vitus-animal-health-inc-) [![rss1](https://content.vitusvet.com/hs-fs/hub/427788/file-1626998949.png)](https://blog.vitusvet.com/) 2023 VitusVet. All Rights Reserved.