Meet Lea Ann

Posted by Mark Olcott, DVM, MBA on Nov 13, 2017 12:03:21 PM

Lea Ann is a practice manager who knows digital reminders and notifications are her clients preferred method of communication. She also uses digital reminders because they’re less expensive, environmentally friendly and increase compliance.

“Our clients think our digital reminders and notifications are great. It saves our front desk staff time by reducing phone calls and it saves our clients time because they can respond at the most opportune time. They can respond early before we open or late when we’re not here. There’s a lot of opportunity for clients to contact us back on their own terms,” said Lea Ann.

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Topics: Grow Your Veterinary Practice, For Practice Managers

How to get the media to talk about you

Posted by Mark Olcott, DVM, MBA on Nov 6, 2017 2:28:13 PM

Has your practice ever been featured in a news story? Media coverage can be a great asset for when your practice announces new partnerships or offers new services to clients and believe it or not, they want to share your news. Brodheadsville Animal Clinic was recently interviewed and featured on WNEP for offering their clients the VitusVet app. How did the story unfold? It’s simple. They made a Facebook post about their new app and someone from WNEP saw it. The news station then stopped in to do a quick interview with Starr Riovo, their practice manager, and the rest is history.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Your client’s email address is more important than a phone number. Here’s why.

Posted by Mark Olcott, DVM, MBA on Oct 18, 2017 9:39:00 AM

If checking your email is one of the first things you do in the morning, you’re not alone. Email is one of the most preferred methods of communicating, especially for conducting business. If a pet parent provides his or her email address, it signals a desire to engage with you, giving you the power to promote your practice and influence their actions.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Having Trouble Acquiring and Retaining Great Technicians? This May Be Why.

Posted by Mark Olcott, DVM, MBA on Oct 9, 2017 2:26:55 PM

Believe it or not, the way your practice is run plays a significant role in the talent that works there. Forward thinking practices that use the latest technology have a greater advantage in acquiring the best candidates. Here’s why.

Millennials are a huge part of the workforce. They’re the ones graduating veterinary technology school and they have high expectations of  their workplace. They’ve grown up in an age where they didn’t have to answer the phone to have a conversation, they don’t even use a pen and paper to write things down. From laptops to smartphones, the newest and best candidates are looking for practices who are adopting and leveraging the benefits from technology. Is your practice one of those?

Chances are, if you’re using hand-written records, using  fax machines and using the phone to schedule appointments or other tasks that could  be done digitally, millennials are going to lose respect and you could miss out on a larger talent pool. They may even pass on the opportunity to learn from a very experienced veterinary staff because they’re turned off by your antiquated practices.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Meet Kristine

Posted by Mark Olcott, DVM, MBA on Oct 3, 2017 8:47:42 AM

Kristine works at a veterinary practice that believes their front desk staff should have more time to focus on clients who are in the clinic, instead of spending it going back-and-forth with digital appointment requests. That’s why they believe direct appointment booking will be a beneficial product to add to their practice.

“We are thrilled with the idea of booking a digital appointment directly to the scheduler because it eliminates several steps in the current appointment request process for non-urgent appointments. It will allow our Client Service Representatives to be more engaged with the care of our patients and clients at the practice.” says Kristine. “It is beneficial to us because it will help minimize the time it takes to schedule an appointment and allow us to utilize that time in a more effective way. Our goal is to dramatically reduce wait times on the phone so that we can focus our attention for more urgent questions.”

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Topics: Grow Your Veterinary Practice, For Practice Managers