3 ways to rethink the job of your client service representative and reduce their time spent on the phone

Posted by Mark Olcott, DVM on Mar 28, 2017 10:47:46 AM

In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”

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Topics: Grow Your Veterinary Practice, For Practice Managers

Trying to improve telephone skills for your front desk team?  Stop wasting your time.

Posted by Mark Olcott, DVM on Mar 21, 2017 9:29:42 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

Check out our new eBook: The Importance of Going Mobile

Posted by Brenna Andersen on Mar 17, 2017 3:43:15 PM

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Topics: Grow Your Veterinary Practice, For Practice Managers

3 small tips that make a big impact

Posted by Mark Olcott, DVM on Mar 3, 2017 10:28:31 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

Stop the madness: change staff and client behavior now to improve your practice

Posted by Kodi Churchill on Feb 21, 2017 9:08:01 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers