Kristine works at a veterinary practice that believes their front desk staff should have more time to focus on clients who are in the clinic, instead of spending it going back-and-forth with digital appointment requests. That’s why they believe direct appointment booking will be a beneficial product to add to their practice.
“We are thrilled with the idea of booking a digital appointment directly to the scheduler because it eliminates several steps in the current appointment request process for non-urgent appointments. It will allow our Client Service Representatives to be more engaged with the care of our patients and clients at the practice.” says Kristine. “It is beneficial to us because it will help minimize the time it takes to schedule an appointment and allow us to utilize that time in a more effective way. Our goal is to dramatically reduce wait times on the phone so that we can focus our attention for more urgent questions.”