Meet Kristine

Posted by Mark Olcott, DVM, MBA on Oct 3, 2017 8:47:42 AM

Kristine works at a veterinary practice that believes their front desk staff should have more time to focus on clients who are in the clinic, instead of spending it going back-and-forth with digital appointment requests. That’s why they believe direct appointment booking will be a beneficial product to add to their practice.

“We are thrilled with the idea of booking a digital appointment directly to the scheduler because it eliminates several steps in the current appointment request process for non-urgent appointments. It will allow our Client Service Representatives to be more engaged with the care of our patients and clients at the practice.” says Kristine. “It is beneficial to us because it will help minimize the time it takes to schedule an appointment and allow us to utilize that time in a more effective way. Our goal is to dramatically reduce wait times on the phone so that we can focus our attention for more urgent questions.”

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Topics: Grow Your Veterinary Practice, For Practice Managers

Did Apple just kill your “custom” practice app?

Posted by VitusVet on Sep 26, 2017 12:15:38 PM

Most likely; if your app is created by a company that creates other, similar looking apps.

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Topics: For Practice Managers, apps

Solving 3 Important Problems Causing Pet Parents Not to Visit the Vet

Posted by Kodi Churchill on Sep 19, 2017 9:07:55 AM

Last weekend as my family prepared for hurricane Irma, we opened our doors to a couple we hardly knew. They were a family who lived on the coast, and like so many other pet parents, they were looking for a place to go with their four cats.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Veterinary medicine is changing, are you keeping up?

Posted by Kodi Churchill on Sep 12, 2017 9:15:19 AM

Things have changed. The internet makes finding and retaining clients a challenge due to websites like Yelp, Facebook reviews and simple things like lack of a veterinary practice website. Throw in smartphone capabilities and you have consumers pulling you in every direction. Businesses have evolved with mobile apps and click-to-book functionality. Even in-store experiences are influenced if you have a smartphone. All of this changes what a practice needs in order to evolve and stay in business. Are you feeling confused or lost about it all? Here’s a guide to help you sort through the chaos.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Meet Carey

Posted by Kodi Churchill on Sep 5, 2017 9:06:46 AM

Carey is a practice manager in Orlando, Florida who believes in being transparent with clients. This year, her practice has decided to include clients in the more behind-the-scenes of routine tests and examinations. Her practice believes its clients should have access to medical records any day, any time in case of an emergency or for any other reason, like traveling with a pet.

“Providing our clients access to their medical records allows them to share their pet’s full medical history in case they may need it and we’re not open,” says Carey.

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Topics: Grow Your Veterinary Practice, For Practice Managers