Check out our blog from CEO/co-founder of VitusVet Dr. Mark Olcott.
Topics: For Practice Managers
In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”
The pace of technological change is truly breathtaking. Computers that were state of the art 5 years ago are now almost dinosaurs. Not because they don't work well or that they are low quality....it's just that technology and the internet is changing. That dusty server in your office may have been "state of the art" 10 years ago, but now it's dangerously outdated. Why dangerous? They’re much easier to hack and significantly more likely to crash. And when it comes to triggering widespread panic in a veterinary practice, an aggressive dog or a loose cat has nothing on a server that crashed!