Mark Olcott, DVM

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Recent Posts

Do you love your practice management software?

Posted by Mark Olcott, DVM on May 1, 2017 5:09:36 PM

Check out our blog from CEO/co-founder of VitusVet Dr. Mark Olcott. 

 
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Topics: For Practice Managers

3 ways to rethink the job of your client service representative and reduce their time spent on the phone

Posted by Mark Olcott, DVM on Mar 28, 2017 10:47:46 AM

In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”

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Topics: Grow Your Veterinary Practice, For Practice Managers

Trying to improve telephone skills for your front desk team?  Stop wasting your time.

Posted by Mark Olcott, DVM on Mar 21, 2017 9:29:42 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

3 small tips that make a big impact

Posted by Mark Olcott, DVM on Mar 3, 2017 10:28:31 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

3 Things Every Veterinarian Should Know About The Cloud

Posted by Mark Olcott, DVM on May 31, 2016 11:00:00 AM

The pace of technological change is truly breathtaking. Computers that were state of the art 5 years ago are now almost dinosaurs.  Not because they don't work well or that they are low quality....it's just that technology and the internet is changing. That dusty server in your office may have been "state of the art" 10 years ago, but now it's dangerously outdated.  Why dangerous?  They’re much easier to hack and significantly more likely to crash.  And when it comes to triggering widespread panic in a veterinary practice, an aggressive dog or a loose cat has nothing on a server that crashed!

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Topics: Innovative Technology For Vets, For Practice Managers