Mark Olcott, DVM

Find me on:

Recent Posts

A calling, not a job.

Posted by Mark Olcott, DVM on Aug 21, 2017 2:28:35 PM

I recently returned from a week in the mountains of Colorado at a “dude ranch” called Lost Valley. Actually the preferred term for places like this is “guest ranch” and my family has been going there for years. It’s in the middle of the Pike National Forest about 90 minutes SW of Denver and there’s pretty much no cellular service and extremely limited internet. It’s a great place to go and unwind and spend time with family. One of the things that is really special about Lost Valley is their horseback riding program. They have a remuda of almost 150 horses and provide guided horseback rides for a variety of skill levels.  Whether it’s your first time riding a horse or you are an advanced rider, guests receive personalized attention and instruction from qualified wranglers.

Read More

Topics: Grow Your Veterinary Practice, For Practice Managers

Do you love your practice management software?

Posted by Mark Olcott, DVM on May 1, 2017 5:09:36 PM

Check out our blog from CEO/co-founder of VitusVet Dr. Mark Olcott. 

 
Read More

Topics: For Practice Managers

3 ways to rethink the job of your client service representative and reduce their time spent on the phone

Posted by Mark Olcott, DVM on Mar 28, 2017 10:47:46 AM

In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”

Read More

Topics: Grow Your Veterinary Practice, For Practice Managers

Trying to improve telephone skills for your front desk team?  Stop wasting your time.

Posted by Mark Olcott, DVM on Mar 21, 2017 9:29:42 AM

Read More

Topics: Grow Your Veterinary Practice, For Practice Managers

3 small tips that make a big impact

Posted by Mark Olcott, DVM on Mar 3, 2017 10:28:31 AM

Read More

Topics: Grow Your Veterinary Practice, For Practice Managers