Mark Olcott, DVM

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Recent Posts

Text to connect: The case for text enabling your landline

Posted by Mark Olcott, DVM on Jun 9, 2019 2:00:00 PM

We did a survey of veterinarians and practice managers that attended two large veterinary conferences earlier this year. The questions had to do with telephone and texting capabilities for their practices. We then compared them to actual consumer preferences (i.e. what their clients want) and found some pretty big surprises.

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Topics: Innovative Technology For Vets, Grow Your Veterinary Practice, Marketing For Veterinary Practices, For Practice Managers, Pet Health, Millennials in veterinary medicine

5 Questions to ask when considering a client communication partner

Posted by Mark Olcott, DVM on Apr 17, 2019 11:12:44 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

A calling, not a job.

Posted by Mark Olcott, DVM on Aug 21, 2017 2:28:35 PM

I recently returned from a week in the mountains of Colorado at a “dude ranch” called Lost Valley. Actually the preferred term for places like this is “guest ranch” and my family has been going there for years. It’s in the middle of the Pike National Forest about 90 minutes SW of Denver and there’s pretty much no cellular service and extremely limited internet. It’s a great place to go and unwind and spend time with family. One of the things that is really special about Lost Valley is their horseback riding program. They have a remuda of almost 150 horses and provide guided horseback rides for a variety of skill levels.  Whether it’s your first time riding a horse or you are an advanced rider, guests receive personalized attention and instruction from qualified wranglers.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Do you love your practice management software?

Posted by Mark Olcott, DVM on May 1, 2017 5:09:36 PM

Check out our blog from CEO/co-founder of VitusVet Dr. Mark Olcott. 

 
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Topics: For Practice Managers

3 ways to rethink the job of your client service representative and reduce their time spent on the phone

Posted by Mark Olcott, DVM on Mar 28, 2017 10:47:46 AM

In last week’s blog we brought up a question, “The solution isn’t better phone skills for your front desk team, it’s more that you should completely rethink the job of your client service representatives (CSRs). How can you help them handle 75% fewer phone calls every day?”

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Topics: Grow Your Veterinary Practice, For Practice Managers