Kodi Churchill

Recent Posts

Forward booking: a practice you need to adopt immediately

Posted by Kodi Churchill on May 23, 2017 10:18:46 AM

I was checking my mailbox the other day and found a reminder postcard. The postcard wasn’t for my veterinarian; instead it was a reminder postcard for my dental appointment which had been scheduled for six weeks out. Guess what I did? I went and looked at my calendar and added it on there - no questions asked.

If you’re guessing where this is headed, you’re absolutely right. Why aren’t we forward booking appointments for our patients? Sure, it may sound crazy to book an appointment a year in advance because no one knows what they’re doing a year out (and if they are, that’s pretty impressive), but think of how impactful this would be on your compliance and for pet health. Your compliance would improve significantly because you already have appointments on the books, it’s just a matter of confirming them, and pets are staying healthier because they’re being seen on a more regular basis and within a timely manner.

So what’s stopping veterinarians from forward booking? 

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Topics: Grow Your Veterinary Practice, For Practice Managers

The power of a simple email address

Posted by Kodi Churchill on May 16, 2017 9:29:54 AM

If you’re missing email addresses from your clients, you’re probably missing out on those clients all together. You’re losing an opportunity to increase compliance, increase client engagement and grow your relationship.

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Topics: Grow Your Veterinary Practice, For Practice Managers

Stop the madness: change staff and client behavior now to improve your practice

Posted by Kodi Churchill on Feb 21, 2017 9:08:01 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers

3 product features that aren't as important as you think

Posted by Kodi Churchill on Jan 30, 2017 12:15:50 PM

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Topics: Grow Your Veterinary Practice, For Practice Managers

Check out our new eBook: A Guide to Interviewing, Choosing and Evaluating Marketing Technology Partnerships

Posted by Kodi Churchill on Jan 24, 2017 9:17:19 AM

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Topics: Grow Your Veterinary Practice, For Practice Managers